Support

At BPP Learning Media we take great pride in our products and strive to offer the best technical support possible.  If you are having problems running any of our products then the information on this page should help resolve the most common issues, however if you are still experiencing a problem then feel free to contact our technical support team using the contact details at the top bottom of this page.

Authorware webplayer

If you are accessing one of our products through your web browser then you will need to first install the Authorware Webplayer. This is a plugin, similar to Flash, which extends the functionality of your browser.

You can download the Internet Explorer version from here.

You can download the Firefox (or other Netscape-based browser) version from here.

Guides and fixes

The following is a list of guides to fixing common problems encountering when running BPP Learning Media products. These will open as pdf files in a new window.

• Clearing your internet cache
• Removing the Webplayer
• Launching programs with Admin rights in Vista
• Vista Protected Mode

• Patch for running the Authorware Webplayer on Vista with Firefox (this is a zip file)

Minimum requirements for running BPP Learning Media products

• Windows 98
• Processor: 233MHz
• Memory: 64MB RAM
• Screen resolution: 800 x 600
• Screen colours: 16 bit (high colour)

Unfortunately BPP Learn Online cannot run on Apple Macs.

Suggested requirements for running BPP Learning Media products

• Windows XP
• Processor: 800 MHz
• Memory: 128MB RAM
• Screen resolution: 1024 x 768
• Screen colours: 32 bit (high colour)

Contact us

If you are still experiencing problems running any of our products after viewing the information provided in the Support section please get in contact with us by e-mail: lmsupport@bpp.com When e-mailing for support please provide as much information as possible about the problem you are encountering and the system that you are attempting to run the product on:

• The operating system (e.g. Windows 2000, Windows XP, Vista)
• Web browser and version (e.g. Internet Explorer 7, Firefox 2)
• The product you are using and version (e.g. Understand Accounts v7.1)
• A detailed description of the problem that is occurring and if possible a screenshot of any error messages (this can be done by pressing the 'PrintScreen' button on your keyboard and then opening either Word, Outlook or Paint and choosing 'Paste')